Businesses today need robust IT support in order to be successful. This support can take two main forms: in house or outsourced. In today's do it yourself (DIY) business atmosphere, IT support is often seen as another area where a business can fill their needs themselves. In reality though, outsourced IT support is the best way to go. Here's why outsourcing IT requirements is good for business:
Provides continuous support. From strategic planning to data protection/recovery to troubleshooting and repairs, outsourcing IT provides businesses with a one-stop shop full of knowledgeable and dedicated professionals. Service is available 24/7/365, even on during the days and hours that the business itself may be closed. This seamless support is essential in a global economy.
Saves money. Businesses often woefully underestimate the true costs of setting up in-house IT support. It requires hardware and software purchases, power, space and cooling allocations and employee salary and benefits. More than this, in-house support also costs businesses money through downtime. According to a recent VentureBeat article, each hour of downtime costs small business $12,500 annually. Downtime is anytime products, services or customer support is offline or unavailable. It can be caused by anything from hardware failures to natural disasters. A frequent source of downtime is sick leave or vacation time taken by employees.
"The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it." - Alphonso Jackson