Customer Service: 1.800.595.8882

We are always looking for talented people!

 
 

Current posted Opportunities

  Information Systems Technician - Level 1 Level 2

Information Systems Technician - Level 1 Level 2

 

CONNECT Okanagan Telephone is the BC Interior's premier communication company providing business solutions for over 30 years. Headquartered in Kelowna, we have offices in both Penticton and Kamloops allowing CONNECT to provide services throughout the entire Thompson Okanagan region. 
In addition to excelling at providing MSP solutions for our premier customers, CONNECT also offers an RMM package that focuses on customer’s data retention and security. We have experienced in-house IT, Telecom and cabling teams which allows us to provide a complete service.
CONNECT will consider the right applicant for any of our 3 offices.  Successful applicants must have 2-5 years of experience in:
•    Deployment and on-going support for:
o    Office 365, OneDrive/SharePoint, Azure/AWS
o    Windows 7 and Windows 10
o    Enterprise Anti-Virus solution
o    Desktop and laptop (Lenovo channel partner/Microsoft Surface Pro)
o    Servers (Lenovo and NEC)
o    Microsoft Server 2012/2016 and Microsoft Exchange 2010,2013 and 2016
o    Group Policy, Active Directory, DNS, DHCP, VPN and other related
o    VMware ESXi including VSphere
o    Veeam Backup and bare metal restores
o    QNap and other NAS appliances
o    Firewall (Cisco Meraki)
o    Switching (HP Procurve and Aruba)
o    Relevant certificates in at least 3 of the above
•    Working with ISPs (Shaw and Telus)
•    Experience with an advanced ticketing system
Additional requirements:
•    Provide both on site and remote support for client environments
•    Pro-Active maintenance on client and internal networks
•    Support VPN, VLan, QoS and routing for VoIP telephone systems
•    Be available for rotation of 24 hour on-call technical support for high-priority client issues
•    Strong customer service skills and experience providing remote support is essential
•    Ability to work effectively & efficiently with minimal supervision is mandatory
•    Active participation in employee annual review
This is a permanent, full-time position with a well-respected local Okanagan company with an excellent extended benefit plan as well as a company profit sharing plan.
To apply please email resume to: jobs@connect-it.ca