IT Managed Services Plan (MSP) - This type of agreement typically suites clients who are interested in utilizing our full offering of business communications services. It is an agreed upon, fixed monthly fee and covers all recurring software, cloud subscriptions and labour.
Providing complete, end-to-end service and support of your IT infrastructure for a fixed monthly fee can be a huge value for businesses. It takes the guesswork out of your IT budget and holds us accountable to you for response times and system uptime! This arrangement also allows for CONNECT to provide a much higher level of service than that of the traditional "break-fix" model
Includes unlimited technical labour
Hosted Exchange Email & support
Cloud file enablement (if required)
Onsite/offsite data backup, verification and test restore
Windows Server monitoring & maintenance
Windows workstation monitoring & maintenance
Antivirus managed agent
Anti Spam managed agent
Mobile device management
VoIP/PBX/Telephone System support
CCTV System support
Building Card Access System support
This type of agreement starts with a complete IT systems audit followed by an onsite meeting to get a better idea of your IT environment as well as your business needs. The entire program is based around providing value to your business.
Contact us to schedule a discovery meeting.