Customer Feedback


 
 
South Okanagan’s busiest Real Estate office depends on CONNECT Okanagan Telephone for their communication needs.
With offices throughout the South Okanagan, Royal LePage Locations West Realty depends on their Telephone & IT systems. Ensuring that our systems are equipped to always accept incoming calls combined with the ability to locate and transfer the call to the appropriate realtor is paramount.We partnered with Okanagan Telephone over 20 years ago to provide communications service and the relationship has been very beneficial.We have complete trust in both the integrity and technical ability of CONNECT Okanagan Telephone.
— Roger Love, General Manager, Locations West Realty

Berry & Smith Trucking finds the NEC phone system provided by Okanagan Telephone to be very reliable, easy to use and able to provide good detailed telephone information. For example we had to find a number for a customer that had just called and we didn’t have the number. Within a minute we were able to pull the Caller ID info for that call. Okanagan Telephone’s service is reliable, timely and provides the support we rely on for a mission critical part of our business, as communication is integral to our operation. Thanks!
— Dorothy Vankoughnett, CMA, Berry & Smith Trucking Ltd.

The conversion from our outdated Nortel system to our new NEC system was amazingly smooth. With several departments, each having different communication requirements, and many direct lines our complicated needs were easily handled. Our downtime from system failure has been nil and we particularly like the ability to manage our own basic programming, minimizing service calls. The, installation, support, and technical staff are a pleasure to deal with while having the knowledge to provide the right answers. We are pleased to recommend Okanagan Telephone as a company who shares our aspiration towards product and service excellence.
— Neil Martin, Comptroller, Jacobsen Excellence

Okanagan Telephone provided us with an integrated telecommunications solution that not only made us more efficient across our business units but did so with the most up to date technology available. From tender through install, training and support, OK Tel has been there for us all the way.
— Adrian Wyant, General Manager, Kelowna Volvo/Kelowna Hyundai

Service is paramount for Constellation Brands.
Constellation Brands is the Okanagan’s largest wine producer with operations throughout the South Okanagan.Okanagan Telephone is responsible for communications for all of our operations and have been for over 20 vears. We have found them to be highly responsive to our service requests. The communication is fantastic as sometimes just knowing that someone is aware of your issue or that a technician is enroute goes a long way.
— Wilma VanDinter, Administrative Support, Constellation Brands

Opening a new hotel is a daunting task, to say the least. There are a million things to do, a million people to see and a million decisions to make. One of the best decisions I made during our recent hotel opening was hiring CONNECT Okanagan Telephone
They became an integral part of our team from day one, providing advice, solutions and world-class customer service. They were able to react and adapt to any new situation that we came across. Now that we are hosting guests, we can count on CONNECT to be there if we need them. They provide our hotel with incredible response time, industry leading expertise, and extremely reliable communication.
It is a pleasure working with the team from CONNECT Okanagan Telephone and I would highly recommend them for your business.
— Thom Killingsworth, General Manager, Four Points by Sheraton Kelowna Airport

CONNECT Okanagan Telephone Company has served Prestige Hotels & Resorts for many years. They are our trusted partner for both Telecom and WiFi solutions. From new construction to service and maintenance, the team at OK Tel always delivers!
— Tanya Stroinig, Vice President of Operations, Prestige Hotels & Resorts

Our new NEC phones look great, they’re easy to use and the folks at CONNECT Okanagan Telephone have been a real pleasure to work with. We are very pleased.
— Lance Shaw, Owner, OK Environmental Waste Systems Ltd.

 
 
With the completion of our new Winery at Hester Creek Estate together with the our Villas, and our Restaurant, Terrafina, we are communicating between 3 separate buildings.Okanagan Telephone has been our trusted communications partner every step of the way.They have centralized our communications by linking our three buildings with a fiber optic cable, and a networked telephone system.Communication is paramount in any business, and we are happy to have CONNECT Okanagan Telephone as our trusted partner.
— Mark Sheridan, President, Hester Creek Estate Winery

Sentes Automotive Group trusts Okanagan Telephone for their communication needs
We have worked with Okanagan Telephone Company at all of our locations and are completely satisfied with the high level of communication and service.In today’s busy world it is nice to know that you can still make one phone call and have total confidence that your request will be taken care of!
— David Dempster, Controller, Sentes Automotive Group

Mobility a necessity at Canadian Tire!
When we first contacted Okanagan Telephone Company our wireless handsets were beginning to break down and costing too much in repairs. Mobile communication between employees is essential!The system recommended and installed by Okanagan Telephone not only gave us expanded, total coverage of the building, but also a durable, drop resistant phone with a 2 year warranty!We would not hesitate to recommend Okanagan Telephone Company
— Doug MacMillan, Principal, Canadian Tire Penticton

We have worked with Okanagan Telephones for approximately 18 years. In this time they have given us fantastic service. The installation of a new telephone system, expansion of the system when we moved into our new building and troubleshooting with the carrier was all handled with an ease and professionalism which is unmatched.If we have issues, and I do say IF, as our system recommended by Okanagan Telephones is virtually issue free, we find that they are prompt, efficient, courteous and very friendly. Customer service is “off the charts” and we will and do continue to recommend Okanagan Telephones. Thank you to the team at Okanagan Telephones…you are the BEST!!
— Marielle Brule, Senior Partner, White Kennedy LLP

It is my pleasure to recommend Okanagan Telephone Company for professional business communications solutions. I have worked on a number of voice and data communications projects with OK Tel and have been very happy with the results. Their sales and support teams are easy to work with and are flexible enough to deliver services for projects both large and small.
Westbank First Nation as a government organization has grown very rapidly over the past few years. In this environment, it is reassuring that a provider like Okanagan Telephone Company is here for us. We have had OK Tel provide us with voice and data infrastructure improvements, integrated phone system solutions and day to day communications support and education. Through all of these projects Okanagan Telephone Company has met or exceeded our expectations. Their work has been completed on time with reliable equipment and materials and their staff is very easy to do business with.
I’m happy to recommend Okanagan Telephone Company to any organization looking for voice and data communications services.
— Mike Schwarz, IT Manager, Westbank First Nation

Okanagan Telephone and Bell Canada have provided us with exceptional service and support. OK Telephone took the time to listen to what we needed and wanted in a phone system and provided a solution that more than meets our needs. We have found Okanagan Telephone very pleasant, knowledgeable and helpful when we called them with various questions about the phone system. When we switched from another long distance provider to Bell Canada the change-over was flawless. Christina Goodwill went above and beyond to get us an unbelievably low rate. Her knowledge and support has and continues to be exceptional. I would highly recommend Okanagan Telephone and Bell Canada to any company that wants a quality phone system and excellent support.
— Diane Sutcliffe, Computer Technician, Bongarde Media Co.

We are delighted with the work Okanagan Telephone Co. Ltd. has completed for the Kamloops Child Development Society. Our experience with Okanagan Telephone Co. Ltd was better than we could have imagined. Installing several phone lines in our McDonald Avenue Early Learning facility was a challenge, especially when faced with the task of working around sleeping children. The technician was well organized and efficiently worked around our schedule. We were very impressed with the smoothness of the multi-line installation and the completion of work in a timely manner. Doug Harker, Regional Manager, was wonderful to work with. He took into consideration our needs, particularly budget constraints, and proficiently managed his team. We now have effective communication in and between both sites. Many thanks on a job well done!
— Deborah Frolek, Executive Director, Kamloops Child Development Society

CONNECT IT has supported the computer networks in our company for the past eight years. They provide fast, competent support, innovative solutions, and have provided a stable, efficient computing environment. They are a valuable, trustworthy business partner, and I would recommend them for your business.
— Don Dudgeon, President, Cardan Enterprises Ltd.

Our office recently engaged Okanagan Telephone to supply and install an entirely new NEC phone system into our office of 38 employees. In regards to the equipment, it has improved communication efficiency
In addition to providing an excellent phone system, we received outstanding service during the transfer, as well as attentive support as we adjusted to the new system.
We experienced a complete phone system shutdown during a weekend in May. With the phones down this jeopardized the security systems in our offices. The technicians on call that weekend were extremely receptive to our situation and assisted in every possible manner, both Saturday and Sunday, with personnel visits to our offices to trouble shoot. In the end, the problem originated with Bell service into the building and not the actual phone system. The support and service from the technicians during that weekend was superior and outstanding.
— Norman Daley, BCom, CA

We have recently moved into a new location, and with our relocation, we decided to change our IT service provider. We engaged CONNECT, and are thrilled with our decision! CONNECT is responsive, responsible, and a great technology partner for our clinic. As part of our relocation, they revamped our network to include a new server to support our patient records software, and it has had a very real and positive impact on West Kelowna Medical. If you’re looking to partner with a firm to manage your technology, we highly recommend CONNECT!
— Lynda Cotnoir, Office Manager, West Kelowna Medical

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We just wanted to express how happy we are with Okanagan Telephone as our telephone system provider. You made our monster of a transition appear seamless, with the help of all your very capable staff.
I know we have barely talked, since November 2010, as we haven’t had many issues arise. Your technicians are pleasant and easy to work with, and they get the tasks accomplished in a timely manner.
It is always risky moving to the unknown, but our move to use Okanagan Telephone was certainly worth the risk.
Thank you Okanagan Telephone for six years of great service!
— S.E. Chapin, Assistant Controller, Summerland & District Credit Union

Thank you CONNECT Okanagan Telephone for the ‘exemplary customer service’!
— Christa Park, Hotel Manager – Royal Anne Motel

Just wanted to send a quick note to say the 5 IP phones we have running in our home offices are working amazing! They’ve been flawless! Not sure how many people are running these but I’m very happy!
— Terry Igel Director, Provincial Operations Bowman Employment Services Inc.

Both Glen and I agree that the new Kelowna store’s network cable installation has been the best out of the 8 we have been involved in. So thank you for doing a great job.
Can you do the future Lee Valley stores across Canada?
— Stephen Parsons, Network Administrator – Lee Valley Tools

It is my pleasure to recommend the Telecom services of Connect Okanagan Telephone.  They offer top-notch products that were perfect for our communication requirements.  They organized a workable solution for our current phone system while under renovations and provided the support we needed.  Being in the surgical industry, they were able to facilitate the installation of the new phone system around our very busy schedule with professionalism.
Across the board, we have been very pleased with their work.  They were organized and gave their full attention to the details concerning our business.
It has been a pleasure getting to know and work with the team from Connect Okanagan Telephone and highly recommend them to any business.
— -Cynthia Mandelbaum, Executive Assistance & Patient Services Coordinator for Dr. Brian D. Peterson

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Connect Okanagan Telephone facilitated and coordinated the installation of our phone lines and phone system with ease. The Team was quick to address any issues that came up and provided support whenever necessary.
The nature of our business and the strict guidelines surrounding it presented no issues or obstacles for the staff at Connect. They were very accommodating.
Honeywell Building Solutions at the Okanagan Correctional Facility, recommends Connect Okanagan Telephone’s professional communication solutions. We look forward to continuing our new business relationship with Connect.
We are very satisfied with our new system and the customer service is always prompt and professional.
— Susan Bryan, Administrative Assistant - Honeywell Building Solutions Okanagan Correctional Centre


Thank you so much it was wonderful working with you - so smooth and we love the new phones !
— Darcia Fenton, General Manager - Global Fitness & Racquet Centre